Termini e Condizioni

1.0. SUBSCRIPTIONS

Subscriptions can be annual, six-monthly, and monthly, but the frequency cannot be mixed.

For all CUSTOMERS who had a subscription activated before 1st July 2022, the renewal will remain on November 1st with validity from January to December of the following year. Every CUSTOMER will have a single renewal day for all its subscriptions. The subscription alignment day will be chosen by FCC at its own discretion based on the current running subscriptions for the CUSTOMER.

1.1. BUNDLE FCC ACCOUNTING SYSTEM + QUICKBOOKS ONLINE
All versions of QuickBooks Online will be bundled with FCC Accounting System software which for some countries includes the tax compliance required in that country, and always includes an FCC Accounting System user. CUSTOMER knows and accepts that in any case, FCC will be the Master Admin of its QuickBooks Online Plus.

1.1.1. FCC ACCOUNTING SYSTEM ACADEMY + LIVE EVENT
It is a mandatory Add-On activated with the FCC ACCOUNTING SYSTEM + QBO bundle and allows access to the training library and live events. For groups of companies, it is counted only once.

1.1.2 FCC ACCOUNTING SYSTEM MAINTENANCE
It is a mandatory Add-On activated with the FCC ACCOUNTING SYSTEM + QBO bundle and includes maintenance, updates, and 5 hours of annual support. For groups of companies, starting from the second company, CUSTOMER will get 10% off every year. The hours not consumed are not carried over to the following year.

1.2 ASSET.GURU
1.2.1. ASSET.GURU ACADEMY + LIVE EVENT
It is a mandatory Add-On activated with ASSET.GURU that allows access to the training library and live events. For groups of companies, it is counted only once.

1.1.2 ASSET.GURU MAINTENANCE
It is a mandatory Add-On activated with ASSET.GURU that includes maintenance, and 1 hour of annual support. For groups of companies, starting from the second company, CUSTOMER will get 10% off every year. The hours not consumed are not carried over to the following year.

1.3 FATHOM
The subscription must be managed by one single company in the group.
1.3.1. FATHOM ACADEMY + LIVE EVENT
It is an Add-On that must be activated with FATHOM that allows access to the training library and live events.
1.3.2 FATHOM MAINTENANCE
It is an Add-On that must be activated with FATHOM that includes maintenance and 1 hour of annual support. The hours not consumed are not carried over to the following year.

1.4 QUICKBOOKS TIME
1.4.1 QUICKBOOKS TIME ACADEMY + LIVE EVENT
It is a mandatory Add-On activated with QUICKBOOKS TIME and allows access to the training library and live events. For groups of companies, it is counted only once.
1.4.2 QUICKBOOKS TIME MAINTENANCE
It is a mandatory Add-On activated with QUICKBOOKS TIME that includes maintenance, and 1 hour of annual support. For groups of companies, starting from the second company, CUSTOMER will get 10% off every year. The hours not consumed are not carried over to the following year.

1.5 UNLEASHED
Each additional company provides a 10% discount on the solution.
1.5.1. UNLEASHED ACADEMY + LIVE EVENT
It is a mandatory Add-On activated with UNLEASHED and allows access to the training library and live events. For groups of companies, it is counted only once.
1.5.2 UNLEASHED MAINTENANCE
It is a mandatory add-on activated with UNLEASHED that includes maintenance and a package of annual support hours that increases with the growth of the subscription (Medium: 36 hours; Large: 60; Large Plus: 120 hours). For groups of companies, starting from the second company, CUSTOMER will get 10% off every year. Unused hours are not transferred to the following year.
For all CUSTOMERS activated before 1 July 2022 that had a DASC equal to or less than the number of hours of relative maintenance, the DASC subscription will not be reactivated. CUSTOMERS who had a larger DASC, on the other hand, will have a DASC in balance with the hours of their Unleashed package.

1.6 KATANA
1.6.2 KATANA MAINTENANCE
It is a mandatory Add-On activated with KATANA that includes maintenance and a 36-hour annual support package. The hours not consumed are not carried over to the following year. For all companies activated before 1 July 2022 that had a DASC equal to or less than the number of hours of relative maintenance, the DASC subscription will not be reactivated. CUSTOMERS who had a larger DASC, on the other hand, will have a DASC in balance with the hours of their Katana package.
1.6.2 KATANA USERS and OPERATORS
Each additional Katana user brings maintenance and 2 hours of support each year. Each additional Katana Operator brings with his maintenance. The hours not consumed are not carried over to the following year.

1.7 FCC SYNC MANAGER STANDARD
The FCC SYNC MANAGER STANDARD connector is used for all the integrations that do not involve the import of orders/invoices or EDI flows. Pricing is determined by the size and therefore includes multiple price tiers. If the CUSTOMER exceeds the monthly usage the tier will be automatically upgraded for the rest of the months, and he will be billed for that tier till the end of the year. The first set-up always needs some hours/days of set-up and configuration, and sometimes it needs some customization to fit the CUSTOMER's needs. For groups of companies, starting from the second connector, CUSTOMER will get 10% off every year.
1.7.1 FCC SYNC MANAGER STANDARD MAINTENANCE
It is an Add-On that must be activated with the SYNC MANAGER STANDARD and provides for its maintenance including small software adjustments based on flow changes that can occur between platforms. Therefore, changes requested by CUSTOMERS or necessary for platform changes that are not FCC SUBSCRIPTIONS are not included. For groups of companies, starting from the second connector, CUSTOMER will get 10% off every year.

1.8 FCC SYNC MANAGER E-COMMERCE
The FCC SYNC MANAGER E-COMMERCE connector is used for all the integrations that involve the import of orders/invoices (no EDI flows). Pricing is determined by the size and therefore includes multiple price tiers. If the CUSTOMER exceeds the monthly usage the tier will be automatically upgraded for the rest of the months, and he will be billed for that tier till the end of the year. The first set-up always needs some hours/days of set-up and configuration, and sometimes it needs some customization to fit the CUSTOMER's needs. For groups of companies, starting from the second connector, CUSTOMER will get 10% off every year.
The connector allows for the addition of more than one e-commerce channel for the same company, only the first channel is included.

1.8.1 FCC SYNC MANAGER E-COMMERCE CHANNEL MAINTENANCE
It is an Add-On that must be activated with the SYNC MANAGER E-COMMERCE that has to be counted for each e-commerce channel activated. It provides channel maintenance including small software adjustments based on flow changes that can occur between platforms. Therefore, changes requested by CUSTOMERS or necessary for platform changes that are not FCC SUBSCRIPTIONS are not included.

1.9 FCC SYNC MANAGER EDI
The FCC SYNC MANAGER EDI connector is used for all the integrations that involve EDI flows. Pricing is determined by two parameters: number of documents and number of partners, and therefore includes multiple price tiers. If the CUSTOMER exceeds the monthly usage the tier will be automatically upgraded for the rest of the months, and he will be billed for that tier till the end of the year. The first set-up always needs some hours/days of set-up and configuration, and sometimes it needs some customization to fit the CUSTOMER's needs. For groups of companies, starting from the second connector, CUSTOMER will get 10% off every year.

1.9.1 FCC SYNC MANAGER EDI MAINTENANCE
It is an Add-On that must be activated with the SYNC MANAGER EDI that has to be counted for each EDI partner activated. It provides channel maintenance including small software adjustments based on flow changes that can occur between platforms. Therefore, changes requested by CUSTOMERS or necessary for platform changes that are not FCC SUBSCRIPTIONS are not included.

1.10 DEDICATED ANNUAL SUPPORT CONTRACT
A CUSTOMER with a Dedicated Annual Support Contract (DASC) signed an agreement with FCC where it is specified that FCC will provide technical support to the CUSTOMER for a certain number of hours per month according to a specific SLA.
Support cost per will be charged for the whole price of support for the exceeding hours.
Data imports, transaction migrations, analysis, consulting, integrations, software customizations, and training are not included in DASC, but we can use DASC hours to process some of those works at the FCC's sole discretion.
If a CUSTOMER decides to not renew the DASC the unused hours won't be available for the following years, nor refunded. DASC support hours are the only hours of support that can be transferred from one year to another.
Any CUSTOMERS activated before July 1st, 2022, with a DASC and a KATANA or UNLEASHED platform will have:
- CANCELLATION of the DASC for any of those that have equal or a smaller number of hours in reference to their maintenance subscription
- New additional DASC with a number of hours that covers the number of hours previously agreed in addition to the hours already included in their maintenance plan.

2.0 ONE-OFF CHARGES: ONBOARDING, CONSULTING, ANALYSIS, INTEGRATIONS, MANAGEMENT SYSTEM DATA MIGRATIONS, SOFTWARE CUSTOMIZATIONS, AND TRAINING/LIVE EVENTS

Activities relative to one-off charges will not be scheduled and done until they are fully paid for in advance.

2.1 ONBOARDING
The Onboarding is always attached to an FCC + QBO application and includes:
1) the import of the lists (vendor, customer, products),
2) the analysis of the Chart of Account
3) 30 minutes of onboard call
4) 2 hours of status updates with a consultant
CUSTOMERS that have fiscal compliance with FCC Accounting System must precisely follow all the information provided in the latest versions of the Electronic Invoicing Manual sent by FCC. CUSTOMER first steps are listed below, using Italy as an example:
Communicating the code provided by FCC (For example, “Codice Destinatario” in Italy) to the Tax Agency (For example, “Cassetto Fiscale” in Italy)
Communicate to FCC their VAT number
Communicate to FCC if they opt-in for Legally Compliant Digital Storage service (For Example, “Conservazione Sostitutiva” in Italy)
Communicate to FCC an email to receive notifications, in case of discarded invoices (if not communicated, FCC will choose one of the CUSTOMER's email addresses)

2.1.1 ITALY
Italian Compliance package includes up to 3,000 electronic invoices and bills attempts. After those 3,000 attempts, the cost per invoice and bill will be €/$0.04. When a CUSTOMER exceeds the number of prepaid attempts, FCC will charge the customer for the number of the exceeding attempts.
CUSTOMERS who subscribe to Legally Compliant Digital Storage will be charged at the end of each year €/$0.03 for each invoice and bill that was transmitted or received.
The CUSTOMER will be charged an amount of €20 (a one-off fee).

2.2 ANALYSIS AND CONSULTING
Depending on the topics and their complexity and specificity, FCC will assess the case and agree to an appropriate number of hours of Analysis and Consultancy service with the requesting party.

2.3. INTEGRATIONS
Depending on the integration required and its complexity and specificity, FCC will assess the case and agree to an appropriate number of hours of integration service with the requesting party.

2.4. MANAGEMENT SYSTEM DATA MIGRATIONS
Depending on the necessity required and its complexity and specificity, FCC will assess the case and agree to an appropriate number of hours of migration service with the requesting party. Imports of lists are always included in the onboarding.

2.4. SOFWARE CUSTOMIZATION
Depending on the user requirement and their complexity and specificity, FCC will assess the case and agree to an appropriate number of hours of Software Customization service with the requesting party.

2.5. TRAINING
Training will always be organized with 3 levels:
1) Academy: library of training
2) Live Events: live training with Q&A
3) Checkpoints/Specific Required Topic Sessions: One-to-one session
Based on CUSTOMER MAINTENANCE PLANS or DASC, the training process can be self-serve or guided. The most self-serve Training process happens when a CUSTOMER decides to proceed only with the ONBOARDING (2.1).
Training can be ONSITE when a CUSTOMER requires at least 5 days.
Remote training sessions are always 1-hour maximum.
Participating in a live event the CUSTOMER acknowledges that his platform can be used as an example during the event and for future commercial or training purposes.

3.0. TECHNICAL SUPPORT
The CUSTOMER acknowledges that the cost of technical support is €/$135 per hour.
Each request must be sent to support@fcc.inc complete with details, screenshots, and documents.
The exceeding hours not included in the CUSTOMER plan will be billed monthly and due on receipt (net 10 days). If the CUSTOMER fails to pay, FCC will stop providing services.

The minimum count for each ticket is 0.25 (15 min) in order to:
a. Classify the request
b. Assign the request
c. Read and take care of the request
d. Write the answer

FCC technologies and platforms are sometimes based on third-party software, the CUSTOMER acknowledges that some specific technical issues could not be imputed to FCC and could not be solved by FCC in a timely fashion.

4.0 PRICING FLUCTUATIONS
The CUSTOMER acknowledges that the platforms can be affected by some price fluctuation imposed by the infrastructure and the third-party software used by FCC, those price increases could affect the billing during the year or at the renewal, at the FCC's sole discretion.

5.0. HOW TO WITHDRAW FROM SUBSCRIPTIONS AND CHARGES
Each credit note related to a subscription, or a charge will be kept as credit for CUSTOMER's next renewal invoice.
Refunds through a credit card or bank account will be provided only if a CUSTOMER wants to completely withdraw from all FCC services.
Refunds will be done within 90 days from issuing the credit only if FCC received via e-mail bank details from the withdrawing CUSTOMER. See the paragraphs below to see our refund eligibility policy.

5.1. WITHDRAW FROM MONTHLY SUBSCRIPTIONS
PLANS and ADDITIONAL USERS: FCC must be notified 30 days before the withdrawal. The current month is non-refundable
ACADEMY FCC must be notified 30 days before the withdrawal. The current month is non-refundable
MAINTENANCE: FCC must be notified 30 days before the withdrawal. The current month is non-refundable
CHARGES: Onboarding is non-refundable, other charges can be refunded if were partially or completely not done.

5.2. WITHDRAW FROM SIX-MONTHLY SUBSCRIPTIONS
PLANS, ADDITIONAL USERS, ACADEMY and MAINTENANCE: If a CUSTOMER wants to withdraw a six-monthly subscription, this will be canceled and won't be renewed after the current billing cycle only if the withdrawal will be notified 30 days before the following billing cycle.
CHARGES: onboarding is non-refundable, other charges can be refunded if were partially or completely not done.

5.3 WITHDRAW FROM YEARLY SUBSCRIPTIONS
PLANS, ADDITIONAL USERS, ACADEMY and MAINTENANCE: If a CUSTOMER wants to withdraw an yearly subscription, this will be canceled and won't be renewed after the current billing cycle only if the withdrawal will be notified 30 days before the following billing cycle.
CHARGES: onboarding is non-refundable, other charges can be refunded if were partially or completely not done.

6.0 BILLING AND PAYMENTS
6.1 SUBSCRIPTION FEES AND PAYMENT
CUSTOMER shall be charged the Subscription Fee based on the Plan he chooses for the Services. The Subscription Fees are (a) payable and due in full immediately one month prior to the Subscription renewal date if the payment will be through a credit card, (b) payable and due in full immediately 10 days prior to the Subscription renewal date if the payment will be through a direct debit transfer, upon each due date with respect to a Subscription until Your Subscription is terminated in accordance with these Terms. CUSTOMER authorizes FCC to bill and automatically charge the Subscription Fee. CUSTOMER must notify FCC of any change in the payment account information, either by updating his Account or via e-mail to info@fcc.inc.

6.2 DELAYED PAYMENTS/NON-PAYMENT OF SUBSCRIPTION FEES
Where FCC does not receive payment towards the Subscription Fees within the due date for a Subscription, CUSTOMER shall be notified of such non-payment. FCC must receive payments within a maximum of thirty (30) days from the date of the notice, failing which, in addition to the right to other remedies available under law, FCC may (a) charge an interest for late payment at 1.5% per month on the outstanding balance; (b) suspend the access to and use of the Services until the payment towards the outstanding Subscription Fees has arrived; and/or (c) terminate the Subscription in accordance with these Terms.

6.3 UPGRADES AND DOWNGRADES
CUSTOMER can downgrade only by notifying the downgrade 30 days before the following billing cycle. When a CUSTOMER upgrades, the new Subscription Fees become immediately applicable. Upon upgrade, the new Subscription Fees for the subsisting billing cycle would be charged on a prorated basis and shall be payable in accordance with Section 6.1. The subsequent billing cycle will be charged in full according to the new Subscription Fees and any credits will be adjusted appropriately

6.4 SUBSCRIPTION ON HOLD
EDI, SMS, SME connectors are directly subjected to FCC policies and procedures. FCC can put on hold those subscriptions with a 100USD/EUR fee for a maximum of 12 months. After that period, the subscription will resume automatically if it’s not canceled. A subscription can be put on hold only once in a lifetime.
Third-party software FCC uses to provide customized solutions needs to be verified case by case and time by time because those are subjected to their own Terms and Conditions changes.

7.0 TERMINATION OF SERVICES AND SUBSCRIPTIONS
The CUSTOMER acknowledges that FCC may, without prior notice, immediately terminate, limit his access to or suspend the services and subscriptions provided. Cause for such termination, limitation of access, or suspension shall include but are not limited to: (a) breaches or violations of FCC Terms & Conditions, or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) discontinuance of some services, (d) extended period of inactivity (e) engagement by CUSTOMER in fraudulent or illegal activities, (f) the nonpayment of any fees owed by CUSTOMER to FCC. Further, the CUSTOMER acknowledges that all limitations of access and suspension for cause shall be made in FCC's sole discretion and that FCC shall not be liable to CUSTOMER or any third party for any termination of your services and subscriptions.
Termination of your services and subscriptions includes any or all the following: (a) removal of access to all or part of the offerings within the FCC services and subscriptions, (b) deletion of your password and all related information, files, and contents associated with or inside your accounts (or any part thereof) and (c) barring any user from all or part of FCC services and subscription.

8.0 ENTERPRISE VERSION
Customers with this version will be migrated to a QBO version plus UNLEASHED or KATANA by the end of 2022 or to a self-managed solution. Only for those customers the 2021 Terms & Conditions will remain in effect until the end of 2022.

*FCC can at its sole discretion change the above Terms and Conditions.
The updated version will always be available on this page.